The Power of Saying Thanks

The Power of Saying Thanks

By George Obst, Certified SCORE Mentor

One of the most powerful rules for successful entrepreneurs is “show appreciation” often and sincerely. Psychologists confirm that this single act can do more to foster great attitudes and this leads to better performance. In employee surveys, time and time again , over 50% of the respondents are dissatisfied with the recognition they receive. Appreciate everything your employees, suppliers and customers do for your business. Your successes result from a group effort.

The Power of Saying Thanks

The Power of Saying ThanksAs we celebrate Thanksgiving, it is a natural time to express our appreciation, not only to our families, but to employees, customers and suppliers for their support. Our thanks should not be delivered solely when it is expected on Thanksgiving or year-end. Thanks to the folks that help make a business successful should be given often and when it’s unexpected.

Saying thank you helps motivate employees, encourages suppliers to go the “extra mile” with their service and helps create loyalty among customers.

Entrepreneurs need to develop a culture of meaningful appreciation.

Spontaneous, sincere personal touches go a long way to acknowledging employee contributions. And, employee satisfaction is directly tied to customer satisfaction.

Don’t miss an opportunity to thank when thanks are merited. Put it in writing, be specific, be personal and be unexpected. “Old fashioned” personal notes are better than e mail or text messages. But e mails are better than not doing anything. Thank employees, vendors, and customers for specific actions that were positive and beneficial.

Companies that foster a climate of appreciation and reinforce it often, generally have lower employee turnover, higher customer retention, and more committed vendors

We want to take this opportunity to thank you, our readers, for your encouragement and feedback. Our idea is to help make your business idea or business more successful. We are dedicated to making our Greater Phoenix SCORE Blog specific, educational, and beneficial to you personally and your business. Our circulation now totals over 12,000 readers, a significant accomplishment during these hectic times when it’s difficult to find time to “keep up”. Thanks for making our Blog part of your weekly reading ritual. As always, we welcome your comments and suggestions.

About the Author:

George Obst, Certified SCORE MentorGeorge Obst is a Certified SCORE mentor with more than 30 years experience profitably managing and growing businesses, including start-ups, purchasing, financing and selling businesses.

 

 

 

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BySCORE Phoenix

The Greater Phoenix Chapter of SCORE is a nonprofit association dedicated to educating entrepreneurs and helping small businesses start, grow, and succeed nationwide. As a resource partner with the U.S. Small Business Administration (SBA), SCORE offers mentoring for small business owners through a large network of volunteer mentors, local workshops, events, and tools.

1 Comment

Cheryl

I think this article’s premise is great. I appreciate SCORE, and must try to mention that more often than just on Thanksgiving day and New Year’s!

 

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