By George Obst, Certified SCORE Mentor
Why do some employees do what is expected and others don’t see what has to be done? Why do some employees accept responsibility for their mistakes and others blame others? Why do some employees appreciate the job opportunity and others feel entitled? Why do some employees work to improve things and others accept the status quo?
The answer is that really good employees, have ideas, do more than their “job” requires, take responsibility for what goes right and what goes wrong, and are motivated to do their best. These committed employees respond positively to the following 7 keys to employee commitment:
- A clear vision on where the company is heading. They need to buy into the vision that is clearly and often discussed by owners and managers.
- Well defined values that communicate what the company stands for and that the company “lives” by these values.
- Positions, no matter at what level, in which the employees know that they make a difference. They need to know that their actions impact the success of the enterprise because they have “ownership” of their jobs. They need to know the importance of their jobs to the success of the business.
- Positions that are clearly defined in which specific goals are spelled out. Equally important is that everyone will know when the goals are achieved because they are measurable, and not simply “pie in the sky”. The most committed employees have a major hand in setting these goals and measurements of success.
- Supervisors and managers who receive appropriate training in management and people skills. Most employees who leave a company due so because of a poor relationship with their boss, not because of the company. The bosses who are promoted to management because of their technical skill sets, need to develop management skill sets in order to be effective leaders of employees.
- An environment that creates learning opportunities. Employees want to create more value by growing in their jobs. They need to have personal development goals, along with the well – defined goals for their position.
- Supervisors and managers who are serious about “listening” to their employees. There is a real hunger for employees to be listened to and this very activity will result in much more committed employees. The sad thing is that bosses are much more busy giving orders and direction and spend too little time seeking and listening to employee thoughts and ideas.
The bottom line is that if bosses implement effectively, the seven keys stated here, they will have employees who have more pride, confidence, and the ability to make a difference. They will have truly committed employees.
Greater Phoenix SCORE, through their certified mentors can provide your business with the tools necessary to gain committed employees. Call 602 745- 7250, or click here to make your appointment with a SCORE mentor today. There is no cost, except your time commitment to work on your “improvement program”.
About the Author:
George Obst is a Certified SCORE mentor with more than 30 years experience profitably managing and growing businesses, including start-ups, purchasing, financing and selling businesses.